![]() ![]() Your personal information stored in the Elyon databases will be permanently deleted on February 28, 2023, but your Kakao Games platform account will remain accessible as usual. The in-game Ruby Shop will remain available until the end of service, along with all your yet unused Rubies. KCoins you refund will be subtracted from your account’s balance. Existing KCoins you have in your account’s balance will remain available until the end of service. Purchasing KCoins will no longer be possible as of this announcement. Steam’s refund policies may differ from those of Kakao Games. If you have made your purchase through Steam, please reach out to Steam’s Customer Support instead, as we will be unable to process your refund request. Requests will be accepted starting today, until January 31, 2023. If you have made your purchase through the Kakao Games website, please reach out to our Customer Support to request a refund. Please note that this does not apply to KCoin that has been converted into Rubies. In accordance with Clause 10.2 of our Terms of Use, you are eligible for a refund for unexchanged KCoin purchases made within the period of JSeptember 7, 2022. We commit to making this process as transparent as possible, and will try to answer all of your questions in a satisfactory manner. The final day of service will be December 7, up until the regular weekly maintenance. ![]() The very low retention rate from incoming new players in combination with a declining amount of active users has made most content difficult to clear, leading us to the conclusion that we are no longer able to offer you the MMORPG experience we are striving for. Kakao Games Europe, following lengthy discussions with the game developer Bluehole Studio Inc., has made the difficult decision to terminate the live service of Elyon in Europe and North America due to the unsustainability of key performance indicators. We know that many of you are excited for the new class “Soulbringer” that is available as of today - nonetheless, we would like to set the correct expectations and bring you the unfortunate news upfront. We couldn’t be more grateful for the continued support you have shown us. ![]() It has almost been a year since Elyon first launched back in late October of 2021, and over the months we have had the opportunity to meet and engage with some exceptionally passionate players. There is an important announcement we have to make today in regards to the future of Elyon in the European and North American regions. ![]()
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